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Shipping Policy

Shipping Policy

Location:
United Arab Emirates

Handling Time:
0 to 2 business days

Delivery Time:
2 to 3 business days

Courier Partner

We ship within the United Arab Emirates using Teamex.
You can track your shipment directly via: teamexpressme.com/tracking
Or track your order through our website under Order Tracking at uae.mediagate.com.

What Happens After I Place an Order?

After placing your order, you’ll receive a confirmation email from us with your order number and details.
We usually process and ship orders within 2 to 3 business days, excluding holidays.

If you do not see the confirmation email in your inbox, please check your spam or junk folder.
Still can’t find it? Contact us at sales@mediagate.com with the subject:
“Order confirmation not received” — and our support team will assist you.

How Do I Check My Order Status?

You can track your order using the tracking number sent via email.
If you haven’t received a tracking number within 2 business days, contact us at sales@mediagate.com, and we’ll help you right away.

You may also track your order directly through the Order Tracking page on our website.

Customer Support

For any questions or further assistance, contact us:

Email: sales@mediagate.com
Phone: +971 50 193 1484
Customer Service Hours: Monday to Friday, 11:00 AM to 9:00 PM

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